The present document contents the General Terms&Conditions, which regulates relations relevant to commodities of Femi e-shop via www.femi.bg web site.
,,Consumer”- private person or a body corporate, which uses commodity and/or service for its own needs.
,,Commodity”- each article which is published on this e-shop, with the purpose of sell.
,,Order”- each personal order which is made for buying of some commodity concerning conditions in this Femi online shop.
,,Service”- an immaterial equivalent of Commodity, which includes supply, selling and delivery of the commodity to the consumer.
Femi e-shop has the right to change at any time the General Conditions&Terms, and consumers will be advised by Femi. In case that the consumer does not reject the changes made by Femi e-shop, then the consumer will be considered for bounded with them. In case that the consumer announces that he/she is not agree with them, Femi e-shop is free to break off the Services provided to him/her.
1. Rights of Femi e-shop
All trade marks, photos, text and design in www.femi.bg belongs to Femi Ltd. and only Femi Ltd. owns the rights for all these things and they are an object of an intellectual property which belongs to Femi Ltd.
Femi e-shop has the right to change: prices, quantities as well conditions of payment and delivery. Similarly Femi e-shop keeps its right to change the organization and the design of this web site without giving an ample warning.
Femi e-shop has the right to unpublish and/or to delete the information of some Commodity or category, at own assessment.
To provide its Services, Femi e-shop gathers, frames, uses and keeps following data: names and date of birth, region, town and zip code, address for delivery and communication, phone number, an email address and data only for the Invoice. All this information is leaved voluntarily by the consumer with his/her own assent.
An information identifying the concrete consumer , is saved in the database of the site and will be used only for the purposes of Femi e-shop (execution of the announced order), as Femi e-shop does not have the right to give it to third faces, except in the cases, when this be requested by the empowered organs in conformity with the Bulgarian law.
The connections in www.femi.bg could forward the Consumer to another Internet-addresses that do not work in accordance with the present General Conditions&Terms. The website www.femi.bg does not take responsibility for other web sites.
Femi e-shop does not take responsibility for potential differences in the colors of the bought commodity due to the computer`s screen specifics and settings.
2. Rights and engagements of the Consumer
Consumer has the right to use the services of Femi e-shop in conformity with the conditions of the present General Conditions&Terms, as well as another commonly valid limits.
The content of the site is allowed only for personal and non-commercial use (with the exception of buying of the product). The Consumer of the site has not the right to reproduce , publish, distribute, show, change, deal, use or make derivative works from the content of the site, without the express written license of Femi e-shop.
Consumer of the site has not the right to perform acts that break the common rules of communication, to run abusive acts, as well as for all intentionally attempts for distribution of the viruses and another computer programs, projected to give trespass of any sort of rights and interests of third person.
Consumer has to enter the truthfully as well as fully the required personal data, as bearing personal responsibility before the law for its acts, performed by the services to the site.
Consumer has the right to request for an erasing his/her present personal data, permitting his/her identifying as humans, but that will include as well closure of the used by them user's name and password. They should prove that they are the registered person, as sending the entire information, entered up at the registration.
3. Registration and Protection of the Consumer personal data base
Shopping in Femi e-shop requires obligatory registration.
During the shopping, consumer receives the advantage to enter his/her data once and it will be saved for the future.
The registration of a new consumer could be made by the registration form, accessible from the home web page, or during the shopping process.
Consumer is obliged to fill tagged with "*" (star) fields. They give the needed information on the execution of his/her Order.
Consumer agrees the General Conditions&Terms, when completes the registration form in this web site and presses the button REGISTRATION or if uses the services with free general access.
Whatever personal information, provided with regard to the requirements for Consumer`s registration or for free access use of the site will be used in conformity with the law conditions in the state her provision is wholly voluntarily by Consumer`s part.
Femi e-shop will not reveal any personal information of its consumers without their explicit preliminary assent, except in the cases, when must obey to the law operating procedure.
4. Claim and return
4.1. Consumer that had ordered the product, can deny the reception after delivery, only in the following cases:
If provided commodity does not correspond to the ordered by Consumer and that can be demonstrated by ordinary check;
Commodity has an essential potential defect;
In contingency to dissatisfaction of the provided merchandise and/or disparity of the size.
4.2. Consumer could refuse delivery and payment in a moment of delivery (in case that he/she uses service cash on delivery) only in following cases:
In case that there is a difference between delivered commodity and the ordered one ;
In case that the commodity and its packaging are damaged ;
In case that there is a difference between the sum of cash of delivery and sum of order.
If Consumer refuses to get ordered by him/her Commodity, on reason different than mentioned above, he/she must pay transportation costs in both directions: delivery and return.
4.3. According to the article 55 of the law for advocacy of the consumers, consumer could send back ordered by him/her commodity in 7 days, count to delivery date, and he/she does not due any compensations and is not obligated to pay any penalty, without cause.
To send back the Commodity, you have to notify us at first, at following phone numbers:
00359/ 618 6 44 25
00359/ 887 785 553
Also you can send us an email to following e-mail address: firstname.lastname@example.org
You could send us back the Commodity to following address:
Gorna Oryahovitsa, zip 5100
27A Vasil Aprilov street
In one working day, after getting the commodity, Femi e-shop will restore the sum to the Consumer, (without transportation costs) by a money order or bank transfer ( but in this case it is needed to give the name of the bank, IBAN, BIC and the name of the holder of the account ).
4.4. In case of presentation of reclamation, according to an article 112, 113 and 114 of the law for advocacy of the consumers the consumer can claim for:
Free performing of repair price at a discount ;
Refund of the paid sum;
Replacement of the product with a new one.
4.5. Consumer has the right to return or replace the commodity , if the following conditions are observed:
There are not damages caused by anomalous usage;
The original packing of Commodity is saved and the products are in a good condition ( unused, unwashed and with all labels on);
Voucher and/or invoice are applied .
All transport costs for returning and delivery of commodity are for the Consumer`s bill, in case of compliance with point 3 of present writing and for Femi`s account in all other conditions.
Femi e-shop keeps its right to deny returning and/or replacing already replaced or returned Commodity.
5. Delivery and Conditions of payment
We are working with ECONT EXPRESS courier (for the bulgarian Consumers) and EMS/ BulPost (for deliveries outside the country), sending ordered items direct to the address, showed by the Consumers. Delivery is executed within a week.
The orders are processed every working day from 8.00 AM till 15.30 PM . All Orders which are made after 15.30 PM as well as ones made in holidays or weekends, are going to be processed on the next working day.
Consumer can buy from Femi e-shop and could pay with E-Pay.bg ( with debit or credit card). In this case consumer will be directed to the web page of E-Pay.bg, where the instrumentality of entering the his/her user name and the password validates the payment. Consumer must follow all footsteps so he/she to be returned again to the page of Femi e-shop and the Order to be recorded as well. The order is performed after confirmation of E-Pay.bg for the payment. (More information for registration in E-Pay.bg can be received at www.E-Pay.bg)
Have a nice shopping!